SAVVY ANALYTICS AND PROCESSING
SAVVY ANALYTICS AND PROCESSING
Inspired by a love of real Italian pizza, Pizza Express has been pioneering delicious handmade pizza since 1965. Pizza Express is one of the leading casual dining operators in the UK & Ireland, where we currently operate over 490 sites.They also have strong positions across international markets with over 100 sites trading from 14 different territories.
Savvy migrated Pizza Express off their legacy gift card engine in just 6 weeks and implemented a series of new reporting services via Savvy Analytics.
PE’s existing processer decided to exit the market and left PE with a time critical challenge pre Xmas 2018 for a business critical gift card programme. All cards and transactions needed to migrate to Savvy, existing reports needed to be replicated, and system downtime was a non-starter. So the entire programme cutover had to happen out of hours with zero customer impact and no EPOS changes.
The cutover process took 2 hours before the restaurants opened for business on migration day and the cutover executed to plan with no issues. PE were able to verify the new system was live by conducting multiple restaurant site and 3rd party location transactions and validating those transactions in the Savvy back end reporting tool. The legacy processer disabled their programme and all traffic to the old partner was now redirected to Savvy instead. No customer was impacted during the process which was essentially a back end database cutover invisible to the front end of the business.
CUSTOMER STORIES