SAVVY ANALYTICS AND PROCESSING
SAVVY ANALYTICS AND PROCESSING
Choice HotelGroup are a leading hotel operating company, with management contracts and leases in hotels across Ireland – Dublin, Cork, Galway, Clare, Belfast &London.
The main focus of Choice Hotel Groupis managing hotels, that’s what we do best.
Choice Hotel Group’s portfolio includes: HotelWoodstock, Ennis , MaloneLodge Hotel, Belfast , Shoreline Hotel, Co. Dublin, CroydonPark Hotel, London, TheHouse Hotel, Galway, The gHotel & Spa, Galway and The Hardiman, Galway.
Choice Hotel Group are seen as a strong hotel operator in the industry with an effective group team structure, successfully delivering operations and financial objectives across its portfolio.
ChoiceHotel Group Ireland contacted Savvy in early 2019 as they operate 7 Hotels and three of their hotels were existing Savvy customers and were issuing and redeeming physical gift cards.
As the Choice Hotel Group portfolio has grown, they wanted all their hotels to sell physical cards under a single ‘Group’ programme.
A Group programme enables cards to be sold and redeemed across all 7 hotels, as well as the introduction of a Group card product to compliment individually branded Hotel card designs.
As the discussions progressed with Savvy, Choice Hotel Group requirements extended to include the implementation of an online digital solution that would enable each hotel to sell physical and digital vouchers online with redemption viatheir Elavon terminals as well as a Choice Hotels Group online offering that would include all of the vouchers available from the 7 hotels.
The project finally started in early November 2019 with a target to have the new Group Programme, physical cards printed, and the Online digital vouchers sites live within 4 weeks.
One of the main challenges was the process of switching all hotels to Elavon credit card terminals in readiness for the new Group programme going live.
The key objectives and requirements were:
1. All hotels currently not working with Elavon to switch to Elavon for acquiring services
2. Deploy Savvy Core via Elavon standalone credit card terminals for Hotel sales of physical cards and redemption of both physical cards and digital vouchers
3. Design, print and deliver 8 separate cards designs, 1 design for each hotel including a Choice Hotel Group card design
4. Merge the three existing independent gift card programmes (Croydon Park Hotel , the G Hotel & Hotel Woodstock) in to one new Group Programme
a. This involved complex merging of all existing card data, card balances, card transaction history, user logins and programme rules and parameters from the three independent programmes in to the new ‘Group’ programme
5. 8 new online digital voucher sites to be built, fully customised branding to match each Hotels own website look and feel with multiple voucher packages dependant on the hotel offering
6. Deliver reporting tools that would not only delivery requirements for launch but also satisfy long term objectives and meet all internal risk/ audit requirements
7. A Go Live for early December 2019
The project completed successfully and went live in the first week of December 2019 for online digital sales with physical gift cards going live in the 2nd week of December.
Today you can now purchase either a physical card for ChoiceHotel Group or a branded version for one of their hotels from any of the 7hotels as well as purchasing online via the hotel’s websites a digital cash value voucher or digital packaged voucher.
To check out the Group Online digital voucher site click here: