In H2 2015, Boots invited Savvy to participate in an RFI and RFP process aimed at selecting a replacement for their legacy gift card processing engine, which would in turn act as the core enabler for a range of new Boots gift card initiatives. In Q1 2016 Savvy was formally selected as the preferred vendor to Boots for their requirements after an extensive market evaluation and short-listing process. The project commenced mid Q2 2016.
Key objectives
- Migrate the entire existing Boots UK programme, including all relevant transaction history, to Connect Core and decommission the legacy platform
- Replicate all existing programme reporting and roll out new web based portal for the Boots customer service call centre function
- Ensure zero customer and stores operational impact to gift card services during the switch over
- Ensure no point of sale changes would be required of Boots in the their 2,600 stores
- Launch a new gift card programme in Ireland to replace their paper voucher programme